Every piece of your data is secure at diy22. The cards below summarize the key points.
End-to-End Encryption
All your transactions and personal data are protected with 256-bit SSL encryption. No third party can access or read this information.
No Sale of Data
Diy22 never sells or rents your personal information to third parties. Your data is used only to improve our services.
Minimal Data Collection
We only collect information that is strictly necessary to provide our services. We never ask for data we don't need.
Transparent Usage Policy
We are always transparent about how your data is being used. No hidden terms, no vague language.
Right to Erasure
You may request the deletion of your account and associated data at any time. We will honor such requests unless we are required to retain data by law.
Marketing Opt-Out
You can opt out of our promotional messages at any time. We respect your preferences.
01 Introduction & Applicability
Diy22 (diy22.biz) a trusted online betting and gaming platform for Bangla-speaking users in Bangladesh, India, and Pakistan. We believe that our members' privacy is a fundamental right, and protecting that right is one of our highest responsibilities.
This Privacy Policy applies to all digital services provided by diy22 — including the website, mobile app, live chat, email communications, and all other channels. By using our platform, you are deemed to have accepted this policy.
This policy explains: what data we collect, how it is used, how long it is retained, and what rights you have. If anything is unclear, feel free to contact us directly.
02 What Information We Collect
Diy22 collects only the data necessary to run our services properly. Details are provided below:
Directly Provided Information
Information you provide during registration, verification, or use of our services:
- Full name, date of birth, and nationality
- Mobile number and email address
- Current and permanent address
- KYC documents (NID, passport, or driving license)
- Payment information (bKash/Nagad number, bank account)
- Content of communications with the support team
Automatically Collected Information
Information automatically collected while you use our platform:
| Data Type | Example | Purpose |
|---|---|---|
| Device Information | OS, browser, screen resolution | Ensuring correct display |
| IP Address | Your internet connection's IP address | Security & Geo-Restrictions |
| Log Data | Login times, page visits, clicks | Account Security |
| Gaming history | Bet amount, outcome, timestamp | Dispute Resolution & Audits |
| Transaction Records | Deposits, Withdrawals, Bonuses | Financial Transparency |
Data Received from Third Parties
In some cases, we may also receive information from third parties — such as transaction confirmations from payment providers (bKash, Nagad, Bank) or identity verification from KYC agencies. This information is used solely for its specified purpose.
03 How Your Information Is Used
Diy22 uses your information for the following legitimate purposes:
- Account Management: Ensuring secure registration, login verification, and account safety.
- Service Delivery: Processing bets, gaming, payments, and withdrawals.
- KYC & Legal Compliance: Verifying identity and complying with anti-money laundering laws.
- Support: Addressing your complaints and questions in a proper and timely manner.
- Service Improvement: Analyzing user behavior to improve the quality of the platform.
- Fraud Prevention: Detecting and preventing suspicious activity.
- Relevant Offers: Sending bonuses and promotions tailored to your preferences (only with your consent).
04 Data Sharing & Disclosure
Diy22 never sells your personal data. However, limited information may be shared in specific circumstances:
Service Provider Partners
Running our platform smoothly requires working with certain third-party service providers, including payment gateways, KYC verification agencies, server hosting providers, and cybersecurity firms. These partners operate under strict confidentiality agreements and may only use your data for their designated purpose.
Legal Obligations
Data may be disclosed in response to a court order, government directive, or lawful request from a law enforcement authority. In such cases, we are legally obligated to comply and will make every effort to notify you where possible.
Business Changes
In the event of a change of ownership, merger, or acquisition of diy22, user data may be transferred to the new owner. The new owner will be required to maintain equivalent protections as outlined in this policy.
05 Cookie Policy
Diy22 uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the website.
Cookies We Use
- Essential Cookies: Login sessions, security tokens — the site cannot function without these.
- Functional Cookies: Remembering your language preference, theme settings, and other personalizations.
- Analytics Cookies: Which pages you visit and how long you spend on them — this helps us improve the site.
- Security cookies: To detect fraudulent logins and suspicious activity.
Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform. Our cookie banner provides detailed preference controls.
06 Data Retention Period
Diy22 does not store your data indefinitely. A specific retention period is set for each type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| KYC Documents | 5 Years | Financial Regulatory Compliance |
| Transaction Records | 7 Years | Anti-Money Laundering Laws |
| Gaming history | 3 Years | For dispute resolution |
| Support Records | 2 Years | Service Improvement |
| Marketing Preferences | Until opt-out | Based on Your Consent |
Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.
07 Your Privacy Rights
As a diy22 member, you have the following rights:
To exercise this right support@diy22.bizWe will respond within 30 days. Please note that certain data may not be deletable due to legal obligations — you will be informed of the reason if that is the case.
08 Security Measures
Diy22 uses industry-standard technology and practices to protect your data. Our security framework includes:
- 256-bit SSL/TLS encryption: All data transmissions are encrypted.
- AES-256 Data Storage Encryption: Data stored on our servers is also encrypted.
- Two-Factor Authentication (2FA): An extra layer of security on your account.
- Regular security audits: Regular penetration testing conducted by third-party security experts.
- Firewall & DDoS Protection: Servers are protected against cyberattacks.
- Staff Training: All our staff receive regular training on data handling practices.
- Access Control: Only authorized personnel have access to specific data.
09 Child Protection
Diy22 is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from or allow minors to create accounts.
Age is verified at registration, and ID verification through the KYC process is mandatory. If we receive evidence that an account holder is a minor, that account will be immediately closed and all balances returned to the guardian.
10 Policy Updates
Diy22 may update this Privacy Policy when necessary. How we notify users depends on the nature of the changes:
- Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
- Minor Changes: A notification will be displayed on the platform.
- Major Changes: Notifications are sent directly to your registered email.
Your continued use of the platform after any changes have been made will be considered acceptance of the updated policy. If you do not agree with the new policy, you have the right to close your account.
11 Contact Us
For any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us:
- Email: support@diy22.biz
- Live Chat: Click the chat icon in the bottom-right corner of the website
- Support Hours: 7 days a week, 24 hours a day
We typically respond within 24 to 48 hours. For privacy-related requests, additional information may be required to verify your identity.
Your data is safe — join with confidence!
Your privacy is our top priority at diy22. Enjoy betting on a secure platform — register today.